A couple of months ago I raved about a fab eye treatment caled Relastin, and a handful of you wrote in complaining about the company's automatic shipment program. It's certainly worth a clarification here as well as some tips to get around it:
- If you choose to enroll in the "free trial offer," read the fine print (scroll to the bottom of the page and click the link for "offer details") and make sure you call to cancel within 30 days of the ship date. If the 30 day trial period expires and you attempt to send back your first paid shipment, you will NOT be refunded, so be vigilant!
- Just order a la carte. The site pushes the 30 day trial program so vigorously that it's hard to see the "regular" order option. Click here to go directly to that page (just scroll down past the 30 day offer). You can still send the product back within 30 days for a full refund, so if you hate it you're only out the shipping cost.
- Make sure to remove the 30 day trial option from your cart when checking out. Annoyingly, it's placed in there automatically when you order anything. Why would I want to enroll in the free trial and auto-ship when I'm already paying to order a product?
It's really a shame when annoying and deceptive business practices like this tarnish the reputation of a great quality product. Normally I wouldn't even bother with Relastin after having to navigate all this, but I really do love the Eye Silk. Fortunately, there's a way to get it without all this hoopla if you follow the steps above.
And no matter what you're buying, it's a best practice to always, always, always read the fine print!